Troubleshoot: Initial Setup of the HomeStation

Important: This article is for devices with serial numbers below 20,000. If your petTracer was purchased after April 2025 and has a serial number above 20,000, please follow the setup instructions in the app or click on this link for HELP.

A HomeStation that has been registered and is connected to your Wi-Fi should flash a blue approximately every 20-30 seconds, depending on your firmware. If you are seeing something else please follow these steps until the problem you are experiencing is resolved:

1. Ensure you are using the original cable and adapter. Even if the LED is on whilst using a different cable, the HomeStation might not work.
2. Ensure that the Wi-Fi router can reach the area where you have placed the HomeStation. 
3. Launch the Wi-Fi Configurator Software and ensure that your HomeStation is connected to the correct Wi-Fi. You can download the Wi-Fi Configurator Software here.