Troubleshoot: Initial Setup of the HomeStation

Note: This article is for collars and HomeStations with serial numbers below 20000

A HomeStation that has been registered and is connected to your Wi-Fi should flash a blue approximately every 20-30 seconds, depending on your firmware. If you are seeing something else please follow these steps until the problem you are experiencing is resolved:

1. Ensure you are using the original cable and adapter. Even if the LED is on whilst using a different cable, the HomeStation might not work.
2. Ensure that the Wi-Fi router can reach the area where you have placed the HomeStation. 
3. Launch the Wi-Fi Configurator Software and ensure that your HomeStation is connected to the correct Wi-Fi. You can download the Wi-Fi Configurator Software here.