Apple's Download Warning: Unidentified Developer

Important: This article is for devices with serial numbers below 20,000. If your petTracer was purchased after April 2025 and has a serial number above 20,000, please follow the setup instructions in the app or click on this link for HELP.

On occasion you will see this message when trying to open the HomeStation Configurator. This usually happens when we have a new version of our software which Apple does not yet recognise. These are the steps to follow:

Go to System Preferences and click on Security & Privacy:

Click on Open Anyway, you might have to press on the lock (bottom left) and enter your password:

Click on Open: