Troubleshoot: Wi-Fi Configurator Software
The following steps should help you troubleshoot problems with the Wi-Fi Configurator software:
- Please ensure you are using the original USB data cable that came with your set. Do not use another USB cable even if it looks the same and the HomeStation LED is on.
- If there is no change after connecting the HomeStation to the computer, leave it plugged in for up to 5 minutes as the driver needed might be downloading in the background. After a few minutes, take HomeStation out, re-start the software and follow the instructions.
- if problem persists and your are on Windows click here. For Apple click here.
- If you get a message from Apple or another system saying " this software can't be opened because it is from an unidentified developer" or similar, click click here