Troubleshoot: HomeStation Configurator

Important: This article is for devices with serial numbers below 20,000. If your petTracer was purchased after April 2025 and has a serial number above 20,000, please follow the setup instructions in the app or click on this link for HELP.

The following steps should help you troubleshoot problems with the Wi-Fi Configurator software:

1. Please ensure you are using the original USB data cable that came with your set. Do not use another USB cable even if it looks the same and the HomeStation LED is on.
2. If there is no change after connecting the HomeStation to the computer, leave it plugged in for up to 5 minutes as the driver might be downloading in the background. After a few minutes, unplug the HomeStation, re-start the software and follow the instructions again.
3. If the problem persists and your are on a Windows PC, click here. For Apple click here
4. If you get a message system saying " this software can't be opened because it is from an unidentified developer", or similar, click here